Terms and Conditions

The 786Tel Service Agreement

786Tel.com, provides VoIP services to customers in accordance with the terms and conditions set forth in this agreement.

By registering for, activating, making use of, or by paying for 786Tel’s site or services you acknowledge having read and agreed to these terms, and you represent that there is no legal impediment to your entering or being bound by this agreement.

Billing, Pricing and Charges

Usage of 786Tel’s services will be charged according to the current price list as made available on the 786Tel site. Changes to our pricing shall become effective immediately upon posting to the site.

The rates that will be charged for calls will be based on a rate which is exclusive of any applicable taxes and surcharges. This rate will be the rate advertised on the 786Tel website at the time of the call.

Cost of call calculation will be based on the length of the call rounded up to the next nearest full minute.

Payment for 786Tel’s services is billed on a pre-pay basis, unless otherwise agreed by both parties. You agree that our services will not be provisioned until sufficient pre-payment has been made, and that service may be terminated immediately if sufficient pre-payment has not been made. It is your ongoing responsibility to ensure that your account maintains the necessary balance to provision the service.

You agree that 786Tel may expire any credit that remains unused for a rolling period of 365 days ( if you do not make a call for 365 days the credit may expire). Such expiration renders the balance non-refundable, and is performed entirely at 786Tel’s discretion.

Measuring Usage

You agree that 786Tel’s records are conclusive evidence of your use of the site and service. Furthermore, you acknowledge that these records will be used to calculate charges incurred.

You agree to be held fully responsible for all use of and fees related to your account, and accept full liability and responsibility for the actions of anyone who uses the site or service via your account, whether authorised or unauthorised, except when unauthorised use is solely attributed to an act or omission on the part of 786Tel.

You agree that 786Tel should not be and is not responsible for any third party claims against us that arise from your use of the Service. Further, you agree to reimburse us for all of our costs and expenses related to the defence of any such claims, including legal fees, unless such claims are based on our wilful misconduct or gross negligence.

You must notify 786Tel within thirty (30) days of the date on your credit card or debit card statement if you dispute any 786Tel charges on that statement or such dispute will be deemed waived.

Voice Over Internet Protocol (VOIP)

The Service requires Equipment, or software obtained through 786Tel or a third party, that allows you to place and receive calls by using your high-speed Internet connection. 786Tel does not provide or support your high-speed Internet connection, which you need to supply at your own expense. We recommend that your high-speed connection have a capacity of at least 120 Kbps upstream and downstream.

Since the Service depends on your high-speed connection, the correct configuration of the Equipment, and an adequate power supply, 786Tel does not guarantee continuous availability. You acknowledge and understand that the Service will not function in the absence of electrical power or if there is an interruption of your high-speed Internet connection. A power failure may require you to reset or reconfigure your Equipment or other equipment in order to restore the Service.

You understand and acknowledge that the Service may not be compatible with all non-voice communications equipment, including but not limited to, home security systems, medical monitoring equipment, fax machines, satellite television systems, and computer modems. You waive any claim against 786Tel for interference or disruption of such services and equipment.

Free Test Calls

Free test calls are provided at the discretion of 786Tel and can be withdrawn at anytime. 5 minutes worth of calls will be added to your account upon the successful completion of the tour and after all information requested has been provided.

No changes to dialled from number or dialled to number will be permitted. If a call has been previously made from a telephone or account registered on our website no free credit will be given.

Destinations included in the free test call promotion will be totally at the discretion of 786Tel .Not all destinations will be included in the promotion and can change at anytime without notice.

Credit will expire 7 days from time of it being granted if unused when your account will be upgraded to a full account. Credit will expire immediately upon you upgrading to a full account.

Liability & Indemnification

You agree to indemnify 786Tel and its agents, and hold them harmless from any claims or damages relating to this agreement. You agree not to hold 786Tel or its agents liable for any loss of business, contracts, savings or profits, or any other damages or losses (direct or consequential) to the extent that 786Tel’s liability can be limited by law.

You are expressly prohibited from using the Service or Equipment for any abusive or fraudulent purpose, including using the Service in a way that interferes with our ability to provide the Service to you or other customers or avoids your obligation to pay for communications services.

786Tel, in its sole discretion, may terminate your Service without advance notice if it believes you have violated the aforementioned restrictions, or if you act in a manner that is threatening, obscene, harassing, or abusive to 786Tel personnel.

You are liable for any and all use of the Service by any person using the Service provided to you and agree to indemnify and hold harmless 786Tel against any and all liability for any such use. If 786Tel, in its sole discretion, believes that you have violated the aforementioned restrictions, 786Tel may forward personally identifiable information to the appropriate authorities for investigation and prosecution and you hereby consent to such forwarding.

You are expressly prohibited from any use of the Service or any other action that, in 786Tel’s sole discretion, is deemed to present a risk to the network integrity or security of 786Tel or its vendors, whether directly or indirectly. 786Tel, in its sole discretion, may terminate your Service without advance notice if it determines your actions could cause a network disruption or security breach.

Term of and Changes to This Agreement

The terms of this agreement shall come into effect immediately upon appearing on the 786Tel website, as indicated by the time-stamp at the foot of this document. 786Tel may terminate this agreement at any time for any breach of these terms or any applicable policy as posted on the 786Tel website. No reimbursement for any fees charged in connection with 786Tel’s services shall be issued for such a termination.

Any provision of this agreement relating to term, payment, liability, indemnification, governing law, or confidentiality shall survive termination or expiration.


We can assign all or part of our rights or duties under this Agreement without notifying you. If we do that, we have no further obligations to you. You may not assign this Agreement or the Service without our prior written consent.


786Tel Service utilises, in whole or in part, the public Internet and third party networks to transmit voice and other communications. 786Tel is not liable for any lack of privacy which may be experienced with regard to the Service. In addition, 786Tel will provide personally identifiable customer and call detail information in response to lawful government requests, subpoenas, and court orders, as well as law enforcement requests. Please refer to our Privacy Policy applicable to you on the 786Tel web-site for additional information.


786Tel primarily communicates with users of the Service via e-mail. E-mail from 786Tel is used to communicate important information about the Service, including billing and changes to the Service, much of which is time-sensitive. You acknowledge that e-mail from 786Tel constitutes official notice from 786Tel and that you are required to read in a timely manner all e-mail messages sent to the e-mail address specified by you at the time of registration for the Service in order to avoid any potential disruption of the Service. You also acknowledge that you are responsible for notifying 786Tel of any changes in your e-mail address.

General Provisions

786Tel will not be responsible to you for any delay, failure in performance, loss, or damage due to fire, explosion, power blackout, earthquake, volcanic action, flood, the weather elements, strike, embargo, labour disputes, civil or military authority, war, acts of God, acts or omissions of carriers or suppliers, acts of regulatory or governmental agencies, or other causes beyond our reasonable control.