A1WebHosting BASIC POLICY & SERVICE GUIDELINES (AUP)

A1WebHosting, an Arains Inc Company, is a Web Hosting Solutions.

This Acceptable Use Policy (AUP) applies to all individuals, businesses, organizations, resellers, and end-clients (collectively, “users”) employing any A1WebHosting services, hardware, property or other products.

Use of A1WebHosting resources constitutes acceptance of all policies in effect at the time of use. Modification to this policy may be made at any time and will be immediately effective upon posted changes.

A1WebHosting reserves the right to protect its resources, users, and reputation from any activity deemed damaging, offensive or abusive. To this measure, A1WebHosting will act as sole arbiter in determining violations of this policy.


Provisions:
Use of A1WebHosting services indicates the acknowledgment that:


Abusive Clientele:
A1WebHosting may, at its discretion, suspend or terminate the service of any client/reseller who is financially delinquent, abusive/harassing to A1WebHosting personnel, or causes general disruption to the operation of the company and service of its users. Examples of such activity include, but are not limited to:


Abuse of A1WebHosting Systems and Resources:
Any damaging or abusive activity, whether unlawful or considered to be detrimental to the operations of A1WebHosting resources, is a violation of this policy. Any attempt to harm equipment owned by A1WebHosting, or hosted in its facilities, is strictly prohibited. Violations will result in legal action, to the fullest allowable extent.


Illegal Usage Restrictions:
Resources provided by A1WebHosting may be used only for lawful purposes. Examples of unlawful content include, but are not limited to:

Prohibited Usage Restrictions:
In addition to activities governed by law, A1WebHosting strictly prohibits:
*** Links to unacceptable content are also prohibited.


Bulk Email & Blacklisting:
A1WebHosting understands that bulk email is an important mechanism for keeping people informed. However, spamming from the A1WebHosting network, and spamvertising (unsolicited advertising of) sites hosted on the A1WebHosting network, is prohibited. Legitimate bulk email meets the following criteria:

The usage of partially confirmed recipient lists is not allowed. All bulk email senders must post privacy policies and must be clearly identified to recipients during the subscription and confirmation process. The usage of third-party distribution lists is prohibited. If A1WebHosting approaches a client for evidence of confirmation, the request must be honored within 48 hours of the initial spam alert. Deactivation of an account or service may be required, until proof of confirmation is provided and approved. A1WebHosting reserves the right to require termination of any services involved in the transmission of unsolicited email. If any activities lead to blacklisting, the involved client/reseller may be charged an abuse fee of $100.00.


Policy Violations:
Storage, presentation, or transmission of any material in violation of any laws, or otherwise prohibited by A1WebHosting, is cause for temporary account deactivation, server/service termination, or complete cancellation of all account services. The A1WebHosting Abuse Dept will make an attempt to contact the involved client via email when the first sign of a possible violation is noted. This notification may occur before or after a service is disabled. Alerts are provided as a courtesy. Prompt responses to alerts are required. When an alert is sent, the designated abuse contact is responsible for acknowledging his/her understanding of the offense and providing an adequate response, to the satisfaction of A1WebHosting, within 24 hours of the notice. Failure to sufficiently respond to an abuse alert will lead to suspension of any active services involved in abusive activity and will result in a $50.00 fee. If reactivation is warranted, all abuse fees and any outstanding service fees must be paid prior to service being reactivated. Repeated abuse and/or failure to respond to abuse alerts will result in service termination.

Note: It is extremely important to ensure that the abuse email address on record is valid and monitored at all times. This is the address used for abuse notifications and warnings. The address may be set within the client management interface.

Direct clients/resellers are fully responsible for any activity found to originate from products and/or services under their care. In any case involving unauthorized parties utilizing a A1WebHosting service for abuse, the direct client/reseller is responsible for locating and stopping all affected applications, until the source of the problem is found and removed. A1WebHosting may opt to disable all services until the client can perform such an investigation or the system can be secured or reinstalled. If the support of A1WebHosting is required for the investigation, the client agrees to compensate A1WebHosting at a rate of $65 USD/hour for such service. Reinstallations are performed at a flat-rate of $25 USD (which does not include any operating system changes or licensing costs). Direct clients/resellers are responsible for maintaining secure systems. This includes, but is not limited to:

A1WebHosting will not be responsible for securing dedicated servers, virtual private servers, user accounts/web sites, or third-party applications. Direct clients/resellers with fully managed support services, may be entitled to a higher level of support than clientele with basic management. Further details may be found in the A1WebHosting Managed Services Definition and Backup Policy.


Resource Usage:
Resource usage should be maintained within levels outlined in product descriptions and/or service contracts. Abuse caused by users or unauthorized parties may increase resource usage and lead to overage fees. Overage fees apply to any service utilizing more than its assigned bandwidth allocation, except for services advertised/sold as "UNMETERED". Overages will be calculated based on overall amount of GigaBytes (GB) transferred in a monthly period, unless a service is sold based on Megabits per Second (MBPS). Services sold by MBPS, will be calculated via the industry standard 95% method, unless otherwise specified in the service agreement contract. MRTG or other bandwidth reports are available, upon request. Bandwidth is supplied from a shared pool and is not supplied as guaranteed/dedicated bandwidth, unless advertised as such specifically. Burstable usage of the UNMETERED service/port is permitted. However, a service that has heavy sustained usage may have its port capped and the client/reseller associated with the service may be required to upgrade to a dedicated service plan. UNMETERED service is supplied on a "best-effort" basis, which may result in some slowdowns during peak traffic periods. Should a client/reseller utilize or require large amounts of bandwidth, beyond the standard bandwidth allocation, A1WebHosting may require a deposit.


Port Usage:
Basic Dedicated & Co-Located servers are installed on 100MBPS unthrottled ports, unless service is sold with a specified port size (ie. 10MBPS UNMETERED) or specified/requested as a “capped” port. A1WebHosting reserves the right to monitor network usage and throttle the available speed (if a service significantly exceeds average usage) to conserve network resources and to prevent any large billing anomalies. This will generally not include short spikes in usage, but will include, and not be limited to, sustained transfers of significantly larger than average amounts of bandwidth. If, at any time, a client's or reseller's data transfer rate affects other A1WebHosting clientele, A1WebHosting reserves the right to throttle and/or disconnect the service at the source of the problem.


Filtering:
A1WebHosting reserves the right to block, filter, or throttle ports and/or IP address ranges. For example, this may include blocking Port 6667 (IRC), denying access from a known spammer’s IP address range, or limiting the speed of point-to-point file-sharing programs (Kazaa, Limewire, eDonkey, etc...). This may also include prioritization of certain traffic types, such as Voice-over-IP (VOIP) phone call transmissions.


Virtual Hosting:
A1WebHosting is pleased to offer unlimited traffic/hits and server usage to Virtual Hosting clientele. “Unlimited traffic/hits” refers to the number of visitors to a website and NOT the total amount of bandwidth/data transfer. Each Virtual Hosting account is still limited to the bandwidth/data transfer included with its associated service/package. To maintain the integrity of our service, the following usage may be limited/disallowed on Virtual Hosting service:

If you do not qualify for unlimited traffic/hits, your account may be required to be upgraded. To reduce the load on a server, A1WebHosting reserves the right to relocate any site to a different server and/or IP address.


Virtual Private Servers (VPS):
To maintain the integrity of A1WebHosting services, any VPS (virtual private server) utilizing heavy amounts of system resources may be temporarily disabled. When necessary, clients/resellers may be required to upgrade the service package to accommodate actual usage. Additionally, to reduce the load on servers, A1WebHosting may relocate virtual private server containers to different nodes and/or IP addresses.


Internet Access:
A1WebHosting does not allow multiple dial-in connections on a single dial-up access account. Multiple computers/networks are permitted to a single A1WebHosting Internet Access service. Internet Access clientele are responsible for maintaining/securing their computer systems. Should any system become infected with a virus and/or spyware which causes or threatens harm to the A1WebHosting network, A1WebHosting may suspend service until the source of the problem is found and corrected.


Backup Service:
To maintain the integrity of backup services, A1WebHosting may relocate any backup service to a different server and/or IP address in an effort to reduce the load on the current hosting server. Download/FTP sites, web-serving (httpd), and/or any usage that results in heavy upstream/outgoing bandwidth consumption (beyond that of normal backup operations) is not permitted on the backup service machines. This service is meant for the backup/restore/sharing/storing of data and not for usage normally performed by web/database servers.